Produs Preț Cantitate Subtotal
× Hidratare profundă cu SKINVIVE Hidratare profundă cu SKINVIVE 1,180.00 ron
1,180.00 ron
× 1. Current Products supported, by which teams, where, how many people we have now 2. Current tickets volume overall, split by which products, where, with code green, orange or red for main kpis: volume, throughtput, sla, ttr 3. Too many channels of ticket incoming 4. Customers overserviced by phone support and L1 skills engaged 5. How good looks like 6. Major gaps identified 7. - unable to identify customer 8. - volume spread per fte, discrepancy 9. - lack of automation internal/external 10. - imature proceses and tools, daily/weekly operations, clear escalation path missing, knowledge concentrated locally, reporting, kpis tracking aligned, 11. - we need to fix some pre-reqs to effectively introduce automation 12. Where we want to go and by when 13. Short term actions - 1,2 months 14. Mid/Long term actions 3-6 months 15. Immediate actions: start working on a plan to identify customers better, improve throughtput spread to handle the current backlog better and get back on track with meeting slas, remove bottlenecks and short term inefficiencies to handle the current backlog better, restructure resource allocation, implement capacity management, improve daily/weekely operations management, reduce the overservicing, clean up SFDC fields, stop non urgent initiatives Rejuvenare și volum natural cu Biofiller 890.00 ron
890.00 ron

Cart totals

Subtotal 2,070.00 ron
Total 2,070.00 ron
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